Customer service
Do you have a question? Usually you'll find the answer on this page.
Is your question not here? Feel free to contact our customer service team.
The 5 most frequently asked questions:
- What time my order will be delivered?
- Your order will be delivered through Packs, so there is no known delivery time. You will receive a track & trace code to follow your order.
- Can I have delivered my order today?
- If you order from Monday to Thursday before 8 p.m., your order will be delivered the next day! Order on Friday before 5 p.m. for delivery on Saturday. And order on Saturday before 5 p.m. for delivery on Monday. Of course, you can choose a later delivery date. Same day delivery is unfortunately not yet possible.
- How can I pay?
- iDEAL: all Dutch banks
Creditcard: MasterCard, VISA and Amex
Paypal
Riverty: afterwards on account
On account (after approval of your request): afterwards by invoice - Voucher/giftcards: YourGift gift card, Topfruit.nl gift card, Topgeschenken.nl gift card
- How do I use my voucher or discount code?
- In step 3 of the ordering process you can find the button "add voucher". Here you can enter the code and it will be directly settled in your shopping cart.
- How do I place an order?
- On this page we explain how to place an order.
Click on the category your question is about:
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Order
- Can I have my order delivered today?
- If you order Monday through Thursday before 8 p.m., your order will be delivered the very next day. Order on Friday before 5 p.m. for delivery on Saturday. And order on Saturday before 5 p.m. for delivery on Monday. Of course, you can choose a later delivery date. Same day delivery is unfortunately not possible yet.
- How do I place an order?
- On this page we explain how to place an order.
- Can I order by phone?
- Because you also make an online payment while ordering, it is not possible to place the order by phone.
- Will I remain anonymous?
- Yes, the recipient will only see the text you put on the card. Not your name and address details. Your personal information is never passed on to third parties, including the recipient.
- Do I get a confirmation?
- Yes, as soon as you have sent your order, you will receive an automatic email confirmation from us. Here you can check the order.
- Can I specify a delivery time?
- No, unfortunately not. Your order will be delivered through Packs, therefore there is no known delivery time. You will receive a track & trace code to follow your order.
Delivery
- What time will my order be delivered?
- Your order will be delivered via courier, therefore there is no known delivery time. You will receive a track & trace code to follow your order.
- What happens if the recipient is not at home?
- If the recipient is not at home at the time of delivery, there are several options the courier can take: The courier takes the package back and will make a new delivery attempt on the next delivery day. The courier delivers the package to one of the next-door neighbors. The courier delivers the package to the nearest pickup point. Here the package can be picked up by the recipient the next business day.
- What are the delivery costs?
- The delivery costs for the whole of the Netherlands are € 5.95 per address regardless of the number of fruit packages.
- Where can I see the delivery status?
- Via the track & trace link you can follow your order.
- Do you deliver abroad?
- Yes, currently we deliver fruit in The Netherlands, Belgium, Germany and Luxembourg.
- Which days do you deliver?
- We deliver 6 days a week, from Monday to Saturday.
- Can I deliver to a hospital, hotel or campsite?
- Yes, you can. However, it is important to provide as much information as possible, such as department, room number, (maiden) name, location etc.. Also a mobile phone number of the recipient can sometimes be helpful to get the order to the right place.
Change
- Can I still change my order?
- Changing your order is not a problem, provided your order has not yet been processed. Therefore, please contact customer service as soon as possible.
- Can I cancel my order?
- Canceling your order is not a problem, provided your order has not yet been processed. Therefore, please contact customer service as soon as possible.
Payment and vouchers
- How can I pay?
- iDEAL: all Dutch banks
Creditcard: MasterCard, VISA en Amex
Paypal
Riverty: afterwards on account
On account (after approval of your request): afterwards by invoice
Voucher/giftcards: YourGift giftcard, Topfruit.nl giftcard, Topgeschenken.nl giftcard - How do I use my voucher or discount code?
- In step 3 of the ordering process you can find the button "add voucher". Here you can enter the code and it will be directly settled in your shopping cart.
- How do I pay with a discount code or giftcard??
- A gift card is a means of payment and can be recognized by its long number (13 to 19 digits) and a corresponding scratch or pin code. When completing the order, choose your type of gift card under the payment method. We accept VVV giftcard, YourGiftcard and Webshop giftcard.
- What if I do not have enough balance on my giftcard??
- If there is not enough balance on the gift card, you can pay the remainder via another payment method. You will automatically be offered this option. If you do not pay the balance, your order will automatically be canceled and the balance will be refunded to your gift card within 2 hours.
- What is the difference between a voucher and a giftcard?
- A voucher code gives a discount on your order. You enter this code while ordering. A giftcard is a means of payment, you use it at the end of the order to pay.
- Can I use multiple vouchers or giftcards?
- You can use a maximum of 1 voucher per order. Gift vouchers (gift cards) are a method of payment and you can use several of them at checkout.
- Can I pay safely?
- The checkout process is always done in a secure environment through our payment provider. So you can pay safely with confidence.
- Can I pay afterwards?
- Yes, you can both pay afterwards as a private customer (via Riverty) and business customer (on account, after approval of your application). You will receive a payment request (an invoice) by email after your order is delivered.
Business
- What are the benefits of a business account?
- You can place an order super fast in a few clicks. Multiple users. One collective invoice of all your orders. No minimum order quantities!
- How do I place a business order?
- Create a business account in just a few steps.
- Create a business account in just a few steps.
- When a business account has been created you will have the option to order on account after your application has been approved.
- I want to order a large quantity, how do I request a quote?
- Please use our quotation form.
- Do you interface with purchasing systems?
- Yes we do! Check the possibilities for a link.
Service and warranty
- How do I make a complaint?
- Every day we process thousands of orders with the utmost care. Nevertheless, sometimes things go wrong with us too. Did something go wrong with your order? How very annoying, we are happy to solve it with you! Please contact us preferably via email.
- Returns and right of withdrawal
- On fruit the right of withdrawal is excluded due to the limited shelf life of these products. On all other articles the right of withdrawal does apply. This means that you may return your received products without giving any reason. You must notify our customer service department within 14 days after receipt of the goods. You then have 14 days to return the products. You can also return your products without prior notice within 14 days of receipt as long as you enclose a notice of your wish to cancel. Please do this as much as possible in the original packaging to the sender indicated on the packaging. The amount paid by you including standard delivery charges for the return shipment will be refunded to your account as soon as possible, but at the latest within 14 days after revocation. We will refund you with the same means of payment you used for the original transaction. Unless you have expressly agreed otherwise; in any event, no fees will be charged for such a refund. We may wait to refund you until we have received the goods back or you have provided evidence that you have returned the goods, whichever comes first. You are responsible for the cost of returning the goods. If you are found to have damaged the products, charges may apply.
- Return address:
Topgeschenken Nederland BV
Noorderdreef 60
2153LL Nieuw-Vennep - Model withdrawal form
(Complete and return this form only if you wish to revoke the agreement)
a. To: [ name of entrepreneur] [ geographic address of entrepreneur] [ fax number of entrepreneur, if available] [ e-mail address or electronic address of entrepreneur].
b. I/We* hereby inform/share* you, that I/We* withdraw our agreement regarding the sale of the following products: [product designation]* the supply of the following digital content: [digital content designation]* the provision of the following service: [service designation]*, revoke/revoke*
c. Ordered on*/received on* [date of order for services or receipt for products].
d. [Name of consumer(s)]
e. [Consumer(s) address]
f. [Signature of consumer(s)] (only if this form is submitted on paper)
* Delete what does not apply or fill in what is applicable.
Privacy and other
- How do you handle my data?
- We only store and use personal data that is provided directly by you, in the context of the service you have requested, or which, when provided, it is clear that it will be provided to us for processing. Read all about your privacy in our privacy statement.
- Are you affiliated with any quality marks?
- We are ISO 27001 (Information security) certified.
- Can I view or delete my data?
- For questions about our privacy policy or questions about access to and changes in (or deletion of) your personal data, you can always contact us using the information below. Please send an e-mail to [email protected]. See also our privacy statement.
- Working at Topfruit?
- Our current vacancies can be found here: https://werkenbij.topgeschenken.nl/
Our details:
Topfruit.nl
Noorderdreef 60
2153LL Nieuw-Vennep
Chamber of Commerce: 34108906
Vat: NL818503051B01
You can reach us in the following ways:
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