privacy

Privacy statement

Privacy Statement Topfruit.nl | Topgeschenken Nederland B.V.

Through our store, privacy-sensitive information or personal data is processed. Topgeschenken Nederland B.V. considers a careful handling of personal data of great importance. Personal information is therefore carefully processed and protected by us.

In our processing we adhere to the requirements of privacy legislation. This means, among other things:

  • We clearly state the purposes for which we process personal data. We do so through this privacy statement;

  • We limit our collection of personal data to only the personal data needed for legitimate purposes;

  • We first seek your express consent to process your personal data in cases where your consent is required;

  • We take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf;

  • We respect your right to provide access to, correct or delete your personal data at your request.

Topgeschenken Nederland B.V. is the data controller. In this privacy statement we explain which personal data we collect and use and for what purpose. We encourage you to read it carefully.

This privacy statement was last updated on 21-10-2020 16:51:00.

Use of personal information

When using our web store, we obtain certain data from you. This can be personal data. We store and use only the personal data directly provided by you, in the context of the service you have requested, or of which it is clear at the time of submission that it is provided to us for processing.

We use the following data for the purposes stated in this privacy statement:

  • Name and address details

  • Phone number

  • Billing address

  • Email address

  • Payment details

  • Gender

  • Your nickname

  • Date of birth

  • IP address

Register

Certain areas of our web store require you to register first. After registration, we save the personal data you provide via your chosen username. We save these data so that you do not have to fill them in every time and so that we can contact you in connection with the execution of the agreement.

We will not provide the data linked to your user name to third parties, unless this is necessary within the framework of the execution of the agreement you conclude with us or if this is required by law. In case of suspected fraud or abuse of our web store, we may hand over personal data to the competent authorities.

Portal Access

Our portal allows you to access a management environment where you can set up, specify and change things yourself.

Order processing

When you place an order with us, we use your personal data to process it. If necessary for a proper handling of your order, we may also provide your personal data to third parties. You can read more about this in this privacy statement.

Subscription

Via Topfruit.nl you can take out a paid subscription. For this purpose we ask you for the data required for payment. These will not be used for other purposes.

Advertising

In addition to the information on our website, we may also inform you of our new products and services:

  • By email

  • Through social media

  • Online advertisements

Topgeschenken Nederland B.V. includes the brands: Topfruit.nl, Topbloemen.nl, Toptaarten.nl and Topgeschenken.nl. Because these brands operate under one B.V. it is possible that you will be informed about these brands.

Contact form and newsletter

We offer through our online store the possibility to ask questions through a contact form, where you will be asked to fill in various data to handle your question. You choose which data you provide. The data you send us will be kept as long as is necessary according to the nature of the form or the content of your e-mail for a complete response and handling.

We offer a newsletter with which we want to inform interested parties about our products and/or services. Each newsletter contains a link that allows you to unsubscribe. Your e-mail address will automatically be added to the list of subscribers.

Advertisements

Our online store displays advertisements.

Disclosure to third parties

We may provide your data to our partners. These partners are involved in the execution of the agreement.
These partners are (partly) located outside the EU.
Social media buttons are included in our webshop. With these, the operators of these services collect your personal data.

Cookies

Our online store uses cookies. Cookies are also placed through third parties engaged by us.

When you visit our webshop for the first time, a message will be shown explaining why we use cookies. We interpret your further use of our webshop as consent for this use of cookies.

You are free to disable cookies via your browser. Please note, however, that it is possible that our website will then no longer work optimally.

We have made agreements with third parties who place cookies and applications. However, we do not have full control over what the providers of these applications do with the cookies when they read them. For more information about these applications and how they handle cookies, please see the privacy statements of these parties (note: these may change regularly).

Changing cookie settings

Google Analytics

We use Google Analytics to track how visitors use our web store. We have concluded a processor agreement with Google to make arrangements for handling our data. Furthermore, we allow Google to use the obtained Analytics information for other Google services, finally we have the IP addresses anonymized.

Security

We take security measures to limit misuse of and unauthorized access to personal data. In particular, we take the following measures:

  • Access to personal data is protected by username and password

  • Access to personal data is protected by user name and login token

  • Upon receipt, the data is stored in a separate, protected system

  • We take physical measures to protect access to the systems where personal data is stored

  • We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter personal information

  • We keep logs of all requests for personal information

Retention periods

The personal data described above will be kept for as long as necessary to complete your orders, including warranty. Thereafter, we retain data for up to one year for the statistical purposes described. The data is then deleted, unless there is a legal obligation that requires longer retention (such as the seven-year tax retention obligation for payment data).

Third party websites

This privacy statement does not apply to third-party websites that are connected to our web store through links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We advise you to read the privacy statement of these websites before using them.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. We recommend that you consult this privacy statement regularly so that you are aware of these changes.

Inspection and changing your data

For questions about our privacy policy or questions regarding access and changes to (or deletion of) your personal data, please contact us at any time using the information below.

You can also send us a request to view, change or delete this data. You can also submit a request to request a data export for data that we use with your consent, or substantiated indication that you want us to restrict the processing of personal data.

To prevent misuse, we may ask you to provide adequate identification when doing so. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can request us to change or remove the data.

Personal Data Authority

Of course we are happy to help you if you have complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Authority for Personal Data against this processing of personal data. You can contact the Personal Data Authority for this purpose.

Contact details

Topgeschenken Nederland B.V.
Noorderdreef, 60
2153LL Nieuw-Vennep

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